UnoQuote · Vallejo Legacy LLC
Refunds & cancellation
A clear way to try UnoQuote and leave when it is no longer right for your business.
Your free trial never charges you
Your trial ends after 14 days or 25 quotes/customer requests, whichever comes first. No card is required. Paying starts only when you choose and purchase a subscription.
First payment: seven days to decide
Request a full refund within seven days of your first subscription payment, even if you used UnoQuote. This first-payment guarantee is available once per business.
Forgot to cancel a renewal?
Request a full refund within 48 hours of the renewal charge, provided you have not created new quotes or customer requests during that renewed billing period.
Billing mistakes and service problems
We correct duplicate or incorrect charges and refund any overcharge. If a significant UnoQuote problem prevents you from using the service, we review the issue promptly and offer an appropriate refund for the affected period. These situations are reviewed separately from the first-payment and renewal windows.
Cancel anytime before your next renewal
Open Billing in your account and select Manage subscription to use Stripe’s subscription portal. Cancellation stops the next renewal; access continues through the paid period. Other cancellations normally do not receive a partial-month refund. Contact support if you cannot access the portal.
Request a refund
Email us from your account email address with the charge date and your business name. Tell us whether you want to end the subscription. Feedback is welcome but is never required for an eligible refund. Do not send card numbers or bank details.
support@unoquotehq.com
What happens next
We review the request and confirm the outcome by email. Approved refunds go back to the original payment method, without deducting our processing fees from the eligible refund. Your bank determines when the refund appears. A full refund that ends your subscription also stops future renewals and paid access; existing records remain available to view and export under the applicable retention policy. Refunding a billing mistake does not automatically cancel a subscription you want to keep.
This policy covers UnoQuote subscription fees, not payments for services performed by businesses using UnoQuote. It does not limit any additional rights you have under applicable law.
UnoQuote is operated by Vallejo Legacy LLC.